We have a 30 day return or exchange policy.
Returns in new, unused condition in original packaging will be accepted. Please obtain prior approval at customerservice@NancyProtectz.com before sending anything back. Sorry, shipping charges cannot be refunded. There may be a restocking fee on opened packages.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please do not send returns to the North Carolina address.
You can always contact us for any return question at email@example.com.
After notifying us and obtaining approval of your return, you can find and print a return label here.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.